Customer Communications Software

In order to expand our capabilities for serving our customers, Altalinq has partnered with Avant Systems Group to bring new series of personalized customer software packages to the market. Avant Systems Group helps organizations of all sizes connect with their customer through higher quality, fully personalized communications.

AVANT’s Bandwidth Usage Reporting Tool (BURT) is a system for monitoring triple play service quality provided by Motorola's Multi-Service Access Platform. It monitors Motorola BDT-BSAM/USAM links (BILINKs), providing early detection of bandwidth and service access problems. A set of browser-based interfaces simplify the identification of service issues and system administration tasks.

Figure 1: BURT: Optimal Bandwidth Use and Management
(to download Burt Technical brochure, please login at right).

AVANT xDSL PROFILER: The Intelligent Network Management Tool

The AVANT xDSL Profiler guarantees your DSL modem customer base will achieve their highest data rates possible - 24 hours a day, 7 days per week. It analyzes xDSL lines then automatically makes the adjustments according to parameters you define. This ensures a consistent delivery of the best possible service. The xDSL Profiler's robust design is capable of supporting any broadband services platform, scaling with ease as your DSL subscriber base expands.

Cost Savings
Manually adjusting your lines out in your network is a time and resource consuming task. Instead, save both with Profiler, which optimizes customer service and reacts to line conditions automatically. Support calls, Internet based customer care usage, labor costs, truck roll outs, etc. all decrease significantly with this intelligent network management tool. With reduced maintenance costs you now have revenue available to increase service offerings.

Generate New Revenue
This quantitative information can be provided to your marketing staff to research upgrade opportunities and deliver confident new product rollouts. Enterprise communications providers can tap into additional revenue opportunities by offering Profiler's services to the midmarket they may offer infrastructure services to.

Proactive vs Reactive Solution
Don't rely on trouble ticket systems to know what you can deliver and how you deliver it. Keep your current customers and attract new customers with automatically optimized high speed service and reduced service issues.